Our Philosophy of Service

At Freeman, service is as important today as it was when the company was founded over a century ago. Competitive pricing and timely delivery are a company tradition. We maintain an extensive inventory and make every effort to ship all orders the same business day they are received. Our customer service efforts are well known. Whether it's supplying product information or helping with a patient's special needs, we're always eager to find ways to serve you better. We also offer training workshops for those requiring instruction in fitting our products.

Product Guarantee: Freeman products are guaranteed against material and manufacturing defects for the original retail purchaser. This guarantee does not cover product failure due to consumer misuse, negligence or normal wear and tear.

Placing an order: Freeman has no minimum order requirements. To place an order, simply call our 800 Center; toll free at 1-800-253-2091. Outside the U.S.A. and Canada, call 269-651-2371. A knowledgeable customer service representative will take your order and assist you with any questions you may have. Our 800 Center; is open 8:00 a.m. till 6:30 p.m., Eastern Standard Time, Monday thru Friday. After hours, orders or messages can be left in our voice mail and will receive our immediate attention the following business day. Orders can also be faxed. Our toll-free fax number is 1-800-894-8248. Outside the U.S.A. and Canada fax 269-651-8248. Orders are shipped from two warehouses, one in Sturgis, Michigan, and one in Upland, California.

Special free shipping offer: Be sure to take advantage of our free shipping for all list price orders totaling $750.00 or more (restricted to ground service freight within the continental US).

New late shipping hours: You can now place your order as late as 4:00 p.m. (EST) and still have your order shipped out the same day. Be sure to ask for same-day shipment when placing your order by 4:00 p.m.